WizeWork
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Offshore Teams

The roles you priced, wanted, and walked away from.

A dedicated quoting assistant. A service coordinator. A customer service rep. Roles that never stacked up at local salaries — filled by trade-operations professionals as capable as any local hire.

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Best fit: trade businesses with 5+ field staff and existing office admin. We reply within one business day.

The split

How the work splits

Moves to your WizeWork staff:

  • Data entry and job card hygiene
  • Scheduling confirmations, reminders, and rebookings
  • Quote formatting, sending, and follow-up cadence
  • Invoice runs and AR chasing
  • Compliance document prep and filing
  • Report preparation and inbox triage

Stays with your local team:

  • Customer relationships and difficult conversations
  • Escalations, complaints, and judgment calls
  • Pricing decisions and quote approval
  • The front counter and walk-ins
  • Managing the WizeWork staff member's priorities — they work for you

We design this split with you before anyone starts — in writing, so nothing falls through the gap.

The roles

Ten defined roles for trade businesses

Scheduling & Dispatch Coordinator

Takes the run sheet off your office manager's plate.

  • Builds and maintains the daily schedule across your full tech team
  • Handles confirmations, reschedules, and customer notifications
  • Monitors job statuses — nothing sits in 'pending' for three weeks
  • Slots reactive work in without wrecking the day
  • Flags conflicts to your office manager before they become problems

Most requested role for businesses with larger field teams — usually frees your senior office staff for higher-value work.

Quoting & Estimating Assistant

Your estimator prices the work. Ours does everything around it.

  • Prepares take-offs, supplier pricing, and quote documents for your estimator's review
  • Formats and sends approved quotes same-day
  • Runs the follow-up cadence — no more quotes dying in silence
  • Tracks win/loss and flags stale quotes weekly
  • Keeps templates and rate libraries current

Built for businesses where quoting volume outgrew the estimator. Approval always stays with your team.

Purchasing Officer

Materials ordered, tracked, and matched — without eating a supervisor's day.

  • Raises and manages purchase orders across your suppliers
  • Compares supplier pricing so you stop paying the lazy price
  • Tracks deliveries against job schedules and flags delays early
  • Matches supplier invoices to POs before they hit accounts
  • Keeps materials lists and pricing catalogues current

Pays for itself in recovered margin — most businesses have no idea what they overpay for materials.

Accounts Officer

Receivables, payables, or both — your call.

  • Runs the invoicing cycle — accurate, on time, every time
  • Chases payment on a consistent weekly cadence
  • Reconciles and flags discrepancies to your bookkeeper
  • Prepares aged-debtor reporting for your Monday meeting
  • Handles progress claims admin for project work

Set the role up as receivables, payables, or both — most clients start with AR and add AP once it proves itself.

Service & Maintenance Coordinator

Recurring revenue that actually recurs.

  • Manages maintenance contracts and recurring job schedules
  • Books preventative maintenance before it's overdue
  • Tracks asset service history and upcoming requirements
  • Prepares compliance documentation and service reports
  • Keeps contract customers informed and renewed

Essential for HVAC, refrigeration, and fire services businesses with contract books.

Admin Support

The volume work that's burying your office manager.

  • Inbox triage — answered, actioned, or escalated
  • Job data entry and system hygiene, so reports stay trustworthy
  • Supplier orders and purchase order admin
  • Document prep, filing, and follow-ups
  • Flexes across whatever the week throws at your office

The most common starting role — and the fastest to show value.

Customer Service Representative

Overflow answered. Customers updated. Reviews protected.

  • Answers inbound calls during your business hours
  • Provides job status updates so customers stop calling your office manager
  • Captures booking requests with complete job details
  • Runs post-job follow-up and review requests
  • Flags complaints early — before they become Google reviews

Works your timezone. Missed calls are missed revenue.

Bookkeeping Assistant

Clean books between your job system and your accountant.

  • Day-to-day transaction coding and reconciliation (Xero/MYOB)
  • Supplier invoice processing and payment scheduling
  • Payroll preparation support
  • Month-end prep for your accountant
  • Job-cost data hygiene between your job system and accounts

Works alongside your existing accountant — not a replacement for one.

Marketing Coordinator

The growth work that always loses to urgent work.

  • Chases Google reviews after every completed job
  • Keeps your website, socials, and job photos current
  • Follows up quotes and leads sitting in your CRM
  • Sends email campaigns to past customers for repeat and maintenance work
  • Tracks which jobs came from where, so you know what's working

For businesses whose marketing happens only when the office goes quiet — which is never.

Software & Automation Developer

Custom connections your platforms don't ship with.

  • Builds automations between your job system, accounts, forms, and spreadsheets
  • Creates the dashboards and reports your platform can't
  • Sets up AI-assisted workflows — quotes drafted from technician notes, reports summarised
  • Maintains and documents every integration, on your own subscriptions
  • Works with our systems consultants on bigger workflow fixes

For businesses whose next bottleneck is the software, not the staffing.

Office or remote

Office-based or remote — built around the role.

Your staff can work from our professional office in the Philippines or remotely — depending on the role and your requirements.

Why office-based:

If you're building a team of two or more, having them in the same office matters: they collaborate in person, cover for each other, share what they learn about your business, and build the culture of an actual team — your team, sitting together, working your hours.

Why remote:

For specialised roles — senior estimators, experienced bookkeepers, platform specialists — remote opens up a much larger talent pool. The best person for a specialised role isn't always within commuting distance of one office, and for these roles, skill depth beats seating arrangement.

We'll recommend the right setup during the role design — and either way, employment, management, and equipment are handled by us.

Employment & compliance

Fully employed. Fully compliant. Fully above board.

Offshore staffing has a compliance problem — and it's getting attention. Fair Work has been tightening scrutiny on contractor misclassification and sham contracting, and plenty of offshore providers are built on exactly that model: 'contractors' working full-time hours, for one client, under direction — an employee in everything but paperwork. When that unravels, the exposure doesn't stay with the provider.

WizeWork is built the other way:

  • Our staff are employees of WizeWork — employed properly under Philippine labour law
  • Payroll, tax, statutory benefits, and government contributions handled by us in full
  • Proper contracts, paid leave, HR support, and performance management
  • You get the capacity without becoming anyone's employer — and without the contractor question mark

And our pricing follows the same principle:

  • You see exactly what your staff member costs
  • You see exactly what WizeWork charges for management, training, and infrastructure
  • No hidden margins. No mystery mark-ups. Full breakdown before you sign anything.

If a provider won't show you this breakdown — or can't explain their employment model — you're the margin, and possibly the risk.

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Data security & IT

Your data, treated like it's ours.

Your job management system holds your customer list, your pricing, and your margins. Here's how we protect it:

  • Company-managed devices with endpoint security — no personal laptops touching your systems
  • Access on least-privilege — your staff member sees what their role needs, nothing more
  • Your systems, your accounts — access granted and revoked by you, logged in your platform
  • Secure office environment with controlled access for office-based roles
  • Confidentiality agreements as standard in every employment contract
  • Offboarding protocol — access revoked same-day, devices wiped, sign-off provided
The guide

Not ready to talk? Take the guide.

The Offshore Staffing Guide

A free guide covering what offshore staff can take on, how the work splits with your local team, and what the first 90 days look like. We'll email it to you.

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Free Ops Review

Find out what your office would hand over first.

A free 60-minute review of your operations. We'll tell you which role would add the most capacity — and give you the written report either way.

Get My Free Ops Review

Best fit: trade businesses with 5+ field staff and existing office admin. We reply within one business day.

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Take the guide with you.

The Offshore Staffing Guide — what offshore staff can take on, how the work splits with your local team, and what the first 90 days look like. Free, straight to your inbox.

Ready to go deeper? Book your free Ops Review →