Is your office the bottleneck? Take the two-minute check.

How often do quotes go out later than you'd like?

Rarely Some weeks Most weeks

Who chases overdue invoices?

A dedicated person, on a weekly cadence Whoever has time that week Usually no one, until it hurts

Where does your office manager's day actually go?

Mostly judgment work — customers, escalations, quality About half volume work, half judgment work Buried in volume work — data entry, follow-ups, chasing

How many hours a week do you personally spend on admin?

Under two Two to five More than five

When the front counter gets busy, what slips first?

Nothing — it's covered Follow-ups Follow-ups and invoicing

How do jobs get stuck in your system?

They don't — statuses are current and visible Some sit in 'pending' longer than they should We usually find out when the customer calls

What happened last time you priced a local admin hire?

Haven't needed to Found someone eventually Priced it and walked away

Over the last two years, how has the office kept up with the field team?

The office grew with it Same office, coping Same office, cracking

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