No magic. Just a method.
Every engagement follows the same four steps. You can stop after any of them — most clients don't want to.
First, we map how your office actually runs.
A senior consultant works through your operations with you and your office manager — your systems, your workflows, who owns what, and where the hours actually go. Not a sales call. A working session.
You walk away with:
- A written report on your systems — what's set up well, what's broken, what's switched off
- An office capacity map — where your admin hours are going
- A workflow gap analysis — where jobs and follow-ups slip when volume spikes
- A role design — exactly what a WizeWork staff member would own, in writing
- ROI estimates on the top three changes
If we don't think you're ready for offshore capacity yet, we'll say so — and tell you what to put in place first.
Then we recruit for the role — not from a bench.
We hire specifically against the role design: a scheduler for a busy electrical contractor is a different hire than an accounts officer for a fire services business. Full-time, office-based in the Philippines, fully employed by WizeWork — salaries, benefits, management, career paths.
You meet the shortlisted candidates. You make the final call. It's your team member — we're the employer of record and the management layer.
Before day one — not on your time.
Your staff member is trained before they start: trade operations fundamentals, your job management platform — whichever you run — your workflows and templates from the role design, and the AI-assisted ways of working we build into every role: drafting from technician notes, summarising reports, keeping follow-up cadences sharp.
Day one is productive, not orientation.
Not ready to talk? Take the guide.
The Offshore Staffing Guide
A free guide covering what offshore staff can take on, how the work splits with your local team, and what the first 90 days look like. We'll email it to you.
Prefer to talk?
Leave your name and mobile and we'll take it from there.
Then growth stops being an office problem.
We manage performance, run ongoing training as tools evolve, and keep your workflows documented and current. Adding your next coordinator, estimator, or accounts officer is a conversation, not a project.
Ongoing partnership includes:
- Performance management and backup coverage
- Quarterly reviews of tools and workflows
- Training updates for your local team as new capabilities land
- Simple pricing, fully disclosed up front — staff cost + our fee, nothing hidden
Best fit: trade businesses with 5+ field staff and existing office admin. We reply within one business day.